Re: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled

[Diego Viola]

On Tue, Mar 14, 2017 at 2:20 PM, Diego Viola <diego.viola@xxxxxxxxx> wrote:
> On Thu, Mar 9, 2017 at 2:15 PM, Diego Viola <diego.viola@xxxxxxxxx> wrote:
>> On Thu, Mar 9, 2017 at 11:11 AM, Diego Viola <diego.viola@xxxxxxxxx> wrote:
>>> On Wed, Mar 8, 2017 at 5:40 PM, Diego Viola <diego.viola@xxxxxxxxx> wrote:
>>>> Hi Greg,
>>>>
>>>> On Wed, Mar 8, 2017 at 5:15 PM, Greg KH <gregkh@xxxxxxxxxxxxxxxxxxx> wrote:
>>>>> On Wed, Mar 08, 2017 at 03:49:19PM -0300, Diego Viola wrote:
>>>>>> It hangs on resume from suspend if I have USB 3.0 enabled on the BIOS,
>>>>>> it works fine with ehci_hcd or USB 2.0.
>>>>>>
>>>>>> The way I reproduce the problem is with this command:
>>>>>>
>>>>>> $ i3lock && systemctl suspend
>>>>>>
>>>>>> This is what I see on the screen when it hangs:
>>>>>>
>>>>>> https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170308_095000.jpg
>>>>>> https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170307_133928.jpg
>>>>>>
>>>>>> Some logs:
>>>>>>
>>>>>> https://dl.dropboxusercontent.com/u/6005119/dell/dmesg1.txt
>>>>>> https://dl.dropboxusercontent.com/u/6005119/dell/dmesg2.txt
>>>>>>
>>>>>> I'm on Arch Linux x86_64, kernel 4.9.11-1-ARCH.
>>>>>>
>>>>>> I also tried Linux 4.10.1 and I could reproduce this problem there as well.
>>>>>>
>>>>>> Please let me know if I could provide more info.
>>>>>
>>>>> Has any previous kernel ever worked properly before?  If so, any chance
>>>>> you can use 'git bisect' to find the offending commit?
>>>>
>>>> I'm not sure, this is my work machine and I've only started using it
>>>> recently (since about a month ago or so).
>>>>
>>>> I will try older kernels and see if I get any different results, I
>>>> will report back in any case.
>>>>
>>>>>
>>>>> And are you sure you have updated your bios to the latest version?
>>>>
>>>> Yes.
>>>>
>>>>>
>>>>> thanks,
>>>>>
>>>>> greg k-h
>>>>
>>>> Thanks,
>>>> Diego
>>>
>>> I found another workaround, I can suspend/resume fine with `i3lock &&
>>> systemctl suspend` if I disconnect/unplug all my USB devices
>>> (keyboard, mouse, etc). This with the default settings in the BIOS
>>> (both USB 2.0 and 3.0 enabled).
>>>
>>> I'm also seeing some messages like this in dmesg:
>>>
>>> [   16.172190] usb 2-6: device descriptor read/64, error -110
>>>
>>> Would this indicate a hardware/firmware/power issue?
>>>
>>> Thanks,
>>> Diego
>>
>> OK, I've built Linux 4.4.52 (I did a localmodconfig) and rebooted into
>> it, I did a suspend/resume and it hanged the first time I tried to
>> resume, which isn't much different than using the latest kernel.
>>
>> My dmesg is still being spammed with these messages:
>>
>> [  260.043673] usb 2-1: Device not responding to setup address.
>> [  260.246918] usb 2-1: device not accepting address 15, error -71
>> [  260.633662] usb 2-1: new high-speed USB device number 17 using xhci_hcd
>> [  261.341340] usb 2-1: USB disconnect, device number 17
>>
>> I guess it's safe to assume at this point that this is a hardware problem?
>>
>> Thanks,
>> Diego
>
> Hello,
>
> I've found something interesting and what it seems to be the cause of
> my problem.
>
> As soon as I boot my system I can see this process being in the D-state:
>
> [root@myhost ~]# ps aux | grep " D"
> root       269  0.0  0.0      0     0 ?        D    14:11   0:00 [rtsx_usb_ms_2]
> root      1424  0.0  0.0  10788  2172 pts/2    S+   14:19   0:00 grep  D
> [root@myhost ~]#
>
> I'm not exactly sure why that is, but if I do a 'rmmod rtsx_usb_ms'
> the problem is gone. I already tried suspending/resuming ~40 times
> after I disabled the module and the suspend/resume problem is gone.
>
> Diego

Adding Roger Tseng to the CC also.

Diego