Why not have a big banner message displayed on "make config", "make
menuconfig" and "make xconfig" (and whatever else necessary), telling
about the make bug, console change, and ps aux errors, as well as a
reminder to RTFM, at the very least "Changes" and the relnotes for
anything being upgraded before whining to us. Perhaps another
alternative would be not to ever answer the question, but have them look
it up themselves. That way, next time they'll always look around
first...
--Jared