Re: TCP Stall

John Jones (mackin@interlog.com)
Mon, 31 Mar 1997 18:18:54 -0500


MEMO TO: All Development Employees
FROM : John Jones, Executive Vice President, Linux Development
RE : Poor attitudes toward customers

Enclosed below are excerpts from correspondence I had the recent
displeasure of receiving:

> Gentlemen,
>
> I have been looking into the TCP Stall problem when FTPing
> files between Linux machines via a PPP link. This problem
> also occurs with remotely mounted file-systems. I have
> reported this problem over 10 times during the past two
> years and I have recorded at least 25 other instances in
> which other users have reported the same problem.
[...]
> Apparently this problem is not considered important because
> absolutely nothing has been done about it for over two
> years. There have been no experimental patches from Network
> gurus attempting to fix this very real and very troublesome
> problem.
>
> Instead, I see on the "list" much more important ideas about
> graphical boot-up and other esoterics.
>
> Will someone please look into this?

Ignoring customers such as this person will NOT be tolerated. Remember:
"Our customers are the reason we are here". Developers who continue to
ignore clients such as this one risk reduced bonuses, suspension of
development privileges and, in extreme cases, termination.