If you look at the volume of correspondence on the subject over the
past few days I think one reponse hardly constitutes a "good reason".
No points to either side, cheap or otherwise.
I don't think the message to F.O. was appropriate: How do we seduce
the enemy if we don't engage them after all ;-) Nor was its sentiment
broadly representative.
I have had experience with paid for support too -- again, not too
helpful: "Oh, that's not a standard, supported configuration".
Personally, I find very little difference between that and being told
to get lost. Of course your milage may vary, and the depth of your
pockets might too.
-- Randall