I have actually seen problems fixed by defrag. (Usually involving time critical operations involving writing cd-roms.) Scandisk is a better bet for the weirdnesses that can creep into FAT filesystems. (For example, drives with many megs free, but writes act like there is no free disk space left.)
Most tech support nowadays is voodoo anyways. That is what happens when support is reguarded as the lowest point on the technical linked list.
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