Re: Message for Andre Hedrick

From: Tkil (tkil@scrye.com)
Date: Sun May 28 2000 - 20:28:36 EST


Note that, at least as recently as last month, Plextor USA is not
interested in supporting Linux in any way. Plextor Europe seems quite
a bit more reasonable, but not all the drives sold in the USA are
supported by that organization.

Just thought people should know.

Longer story:

   I purchased a Plextor UltraWide (40x drive with Ultra SCSI
   interface, id string "PX-40TW") a few months ago, and had some
   glitches with it, so I wanted to upgrade its firmware.

   I found Schilly's firmware upgrader, but I could not find the
   binary firmware to upgrade my drive; the ultrawide is not supported
   by Plextor Europe (which does publish raw binaries), and the only
   form of upgrade available from Plextor USA is a windows binary (and
   it's *not* a PKEXE archive, either, sigh.)

   E-mail to Plextor resulted in a response of "you should keep a
   windows machine around for upgrades".
   
At that point, I gave up, and informed them that I would simply point
out to the Linux community that Plextor USA has no interest in
supporting us.

Thanks for your time,
t.

... "but i'm not bitter."

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