Re: Dell XPS13: MCE (Hardware Error) reported

From: Austin S. Hemmelgarn
Date: Tue Jan 31 2017 - 13:52:07 EST

On 2017-01-31 10:29, Paul Menzel wrote:
Dear Borislav, dear Mario,

On 01/27/17 18:16, Mario.Limonciello@xxxxxxxx wrote:
-----Original Message-----
From: Borislav Petkov [mailto:bp@xxxxxxxxx]
Sent: Friday, January 27, 2017 11:11 AM
To: Paul Menzel <pmenzel@xxxxxxxxxxxxx>
Cc: Ashok Raj <ashok.raj@xxxxxxxxx>; Linux Kernel Mailing List <linux-
kernel@xxxxxxxxxxxxxxx>; Thorsten Leemhuis <linux@xxxxxxxxxxxxx>; Len
Brown <len.brown@xxxxxxxxx>; Tony Luck <tony.luck@xxxxxxxxx>;
Limonciello, Mario <Mario_Limonciello@xxxxxxxx>
Subject: Re: Dell XPS13: MCE (Hardware Error) reported

On Fri, Jan 27, 2017 at 02:35:16PM +0100, Paul Menzel wrote:
Thank you very much for your help. After wasting my time with the Dell
support over Twitter [1], where they basically also make you jump
through hoops,

Fun read that twitter page. Especially the bit about not supporting
Linux but
but you did ship this laptop with ubuntu. LOOL.

FWIW, this is not the first time I've heard vendors trying to get
away from
dealing with bugs by playing the "we-dont-support-Linux" card.

I think, in this case it was an honest mistake from the support person,
which they corrected in a follow-up post.

But the next conversion was a little disappointing as the problem was
already diagnosed out on the LKML.

As Mario replied, the Twitter people do not seem to know the free
software world that well, that ânormalâ people actually are in contact
with the developers.

What surprises me though is, that the change-log for the firmware seems
to be incomplete even for the Dell staff.

Good to know when I go looking for a new laptop in the future.

Unfortunately, there are not a lot of options. If you know a good
vendor, please share.

Dell is one of the view âbigâ vendors selling laptops with a GNU/Linux
operating system installed.

There are Google Chromebooks, which even have coreboot. Googleâs
Chromium team does a great job and have a great quality assurance. On
par, or even better than Apple, Iâd say.

Some people need more powerful devices though.

In Germany, I know of TUXEDO [1]. Also, Purism devices have GNU/Linux
installed [2].

TUXEDO does not build the devices themselves, and gets template
models(?) from Chinese manufactures. They only seem to start hiring the
expertise to do Linux kernel and OS work themselves [3]. Currently, itâs
mostly the stock Ubuntu for desktop with their artwork and some small
When it comes to laptops, I've recently become a fan of System76 [1]. Linux runs pretty much flawlessly on all the systems I've ever encountered from them without needing any special configuration, and they offer some pretty high-end systems. Their Oryx Pro laptop is particularly impressive, it's got hardware on par with a desktop bearing a similar price-tag, which is rare even for systems that ship with Windows per-installed. They're based in the US, but I'm pretty certain they ship worldwide, and like most of the better manufacturers these days, the systems are made-to-order with quite a lot in the way of options (you can even get an NVMe boot drive in their higher-end systems if you're willing to shell out more than a third of the base cost for the system on it).

They also do desktops and servers, but it's generally cheaper in my experience for anything but a laptop to just build it yourself.

Sorry you had that experience. I'll pass that on to get that messaging
corrected. The team that does Linux support doesn't use twitter, they
do phone and email support only.

Thank you thatâs good to know.

I'm glad you got things sorted moving to the next FW version.

Me too.

Mario, there are at least two more firmware bugs [4][5][6]. Having fast
suspend and resume says something about the quality of a device. If the
Dell XPS13 9360 is supposed to compete with Apple devices, and Google
Chromebooks, then this should be improved in my opinion. Do you have a
suggestion on how to best get this solved? Do you want me to contact the
support, or are there Dell employees with access to the Linux kernel
Bugzilla bug tracker?

Kind regards,