Re: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled

[Diego Viola]

On Thu, Mar 9, 2017 at 11:11 AM, Diego Viola <diego.viola@xxxxxxxxx> wrote:
> On Wed, Mar 8, 2017 at 5:40 PM, Diego Viola <diego.viola@xxxxxxxxx> wrote:
>> Hi Greg,
>>
>> On Wed, Mar 8, 2017 at 5:15 PM, Greg KH <gregkh@xxxxxxxxxxxxxxxxxxx> wrote:
>>> On Wed, Mar 08, 2017 at 03:49:19PM -0300, Diego Viola wrote:
>>>> It hangs on resume from suspend if I have USB 3.0 enabled on the BIOS,
>>>> it works fine with ehci_hcd or USB 2.0.
>>>>
>>>> The way I reproduce the problem is with this command:
>>>>
>>>> $ i3lock && systemctl suspend
>>>>
>>>> This is what I see on the screen when it hangs:
>>>>
>>>> https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170308_095000.jpg
>>>> https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170307_133928.jpg
>>>>
>>>> Some logs:
>>>>
>>>> https://dl.dropboxusercontent.com/u/6005119/dell/dmesg1.txt
>>>> https://dl.dropboxusercontent.com/u/6005119/dell/dmesg2.txt
>>>>
>>>> I'm on Arch Linux x86_64, kernel 4.9.11-1-ARCH.
>>>>
>>>> I also tried Linux 4.10.1 and I could reproduce this problem there as well.
>>>>
>>>> Please let me know if I could provide more info.
>>>
>>> Has any previous kernel ever worked properly before?  If so, any chance
>>> you can use 'git bisect' to find the offending commit?
>>
>> I'm not sure, this is my work machine and I've only started using it
>> recently (since about a month ago or so).
>>
>> I will try older kernels and see if I get any different results, I
>> will report back in any case.
>>
>>>
>>> And are you sure you have updated your bios to the latest version?
>>
>> Yes.
>>
>>>
>>> thanks,
>>>
>>> greg k-h
>>
>> Thanks,
>> Diego
>
> I found another workaround, I can suspend/resume fine with `i3lock &&
> systemctl suspend` if I disconnect/unplug all my USB devices
> (keyboard, mouse, etc). This with the default settings in the BIOS
> (both USB 2.0 and 3.0 enabled).
>
> I'm also seeing some messages like this in dmesg:
>
> [   16.172190] usb 2-6: device descriptor read/64, error -110
>
> Would this indicate a hardware/firmware/power issue?
>
> Thanks,
> Diego

OK, I've built Linux 4.4.52 (I did a localmodconfig) and rebooted into
it, I did a suspend/resume and it hanged the first time I tried to
resume, which isn't much different than using the latest kernel.

My dmesg is still being spammed with these messages:

[  260.043673] usb 2-1: Device not responding to setup address.
[  260.246918] usb 2-1: device not accepting address 15, error -71
[  260.633662] usb 2-1: new high-speed USB device number 17 using xhci_hcd
[  261.341340] usb 2-1: USB disconnect, device number 17

I guess it's safe to assume at this point that this is a hardware problem?

Thanks,
Diego