Re: Dell Inspiron 5558/0VNM2T hangs at resume from suspend when USB 3 is enabled

[Diego Viola]

On Thu, Mar 16, 2017 at 12:45 PM, Diego Viola <diego.viola@xxxxxxxxx> wrote:
> On Thu, Mar 16, 2017 at 12:07 PM, Alan Stern <stern@xxxxxxxxxxxxxxxxxxx> wrote:
>> On Thu, 16 Mar 2017, Ulf Hansson wrote:
>>
>>> +Alan
>>>
>>> On 15 March 2017 at 15:00, Diego Viola <diego.viola@xxxxxxxxx> wrote:
>>> > On Tue, Mar 14, 2017 at 4:15 PM, Diego Viola <diego.viola@xxxxxxxxx> wrote:
>>> >> On Tue, Mar 14, 2017 at 2:20 PM, Diego Viola <diego.viola@xxxxxxxxx> wrote:
>>> >>> On Thu, Mar 9, 2017 at 2:15 PM, Diego Viola <diego.viola@xxxxxxxxx> wrote:
>>> >>>> On Thu, Mar 9, 2017 at 11:11 AM, Diego Viola <diego.viola@xxxxxxxxx> wrote:
>>> >>>>> On Wed, Mar 8, 2017 at 5:40 PM, Diego Viola <diego.viola@xxxxxxxxx> wrote:
>>> >>>>>> Hi Greg,
>>> >>>>>>
>>> >>>>>> On Wed, Mar 8, 2017 at 5:15 PM, Greg KH <gregkh@xxxxxxxxxxxxxxxxxxx> wrote:
>>> >>>>>>> On Wed, Mar 08, 2017 at 03:49:19PM -0300, Diego Viola wrote:
>>> >>>>>>>> It hangs on resume from suspend if I have USB 3.0 enabled on the BIOS,
>>> >>>>>>>> it works fine with ehci_hcd or USB 2.0.
>>> >>>>>>>>
>>> >>>>>>>> The way I reproduce the problem is with this command:
>>> >>>>>>>>
>>> >>>>>>>> $ i3lock && systemctl suspend
>>> >>>>>>>>
>>> >>>>>>>> This is what I see on the screen when it hangs:
>>> >>>>>>>>
>>> >>>>>>>> https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170308_095000.jpg
>>> >>>>>>>> https://dl.dropboxusercontent.com/u/6005119/dell/IMG_20170307_133928.jpg
>>> >>>>>>>>
>>> >>>>>>>> Some logs:
>>> >>>>>>>>
>>> >>>>>>>> https://dl.dropboxusercontent.com/u/6005119/dell/dmesg1.txt
>>> >>>>>>>> https://dl.dropboxusercontent.com/u/6005119/dell/dmesg2.txt
>>> >>>>>>>>
>>> >>>>>>>> I'm on Arch Linux x86_64, kernel 4.9.11-1-ARCH.
>>> >>>>>>>>
>>> >>>>>>>> I also tried Linux 4.10.1 and I could reproduce this problem there as well.
>>> >>>>>>>>
>>> >>>>>>>> Please let me know if I could provide more info.
>>> >>>>>>>
>>> >>>>>>> Has any previous kernel ever worked properly before?  If so, any chance
>>> >>>>>>> you can use 'git bisect' to find the offending commit?
>>> >>>>>>
>>> >>>>>> I'm not sure, this is my work machine and I've only started using it
>>> >>>>>> recently (since about a month ago or so).
>>> >>>>>>
>>> >>>>>> I will try older kernels and see if I get any different results, I
>>> >>>>>> will report back in any case.
>>> >>>>>>
>>> >>>>>>>
>>> >>>>>>> And are you sure you have updated your bios to the latest version?
>>> >>>>>>
>>> >>>>>> Yes.
>>> >>>>>>
>>> >>>>>>>
>>> >>>>>>> thanks,
>>> >>>>>>>
>>> >>>>>>> greg k-h
>>> >>>>>>
>>> >>>>>> Thanks,
>>> >>>>>> Diego
>>> >>>>>
>>> >>>>> I found another workaround, I can suspend/resume fine with `i3lock &&
>>> >>>>> systemctl suspend` if I disconnect/unplug all my USB devices
>>> >>>>> (keyboard, mouse, etc). This with the default settings in the BIOS
>>> >>>>> (both USB 2.0 and 3.0 enabled).
>>> >>>>>
>>> >>>>> I'm also seeing some messages like this in dmesg:
>>> >>>>>
>>> >>>>> [   16.172190] usb 2-6: device descriptor read/64, error -110
>>> >>>>>
>>> >>>>> Would this indicate a hardware/firmware/power issue?
>>> >>>>>
>>> >>>>> Thanks,
>>> >>>>> Diego
>>> >>>>
>>> >>>> OK, I've built Linux 4.4.52 (I did a localmodconfig) and rebooted into
>>> >>>> it, I did a suspend/resume and it hanged the first time I tried to
>>> >>>> resume, which isn't much different than using the latest kernel.
>>> >>>>
>>> >>>> My dmesg is still being spammed with these messages:
>>> >>>>
>>> >>>> [  260.043673] usb 2-1: Device not responding to setup address.
>>> >>>> [  260.246918] usb 2-1: device not accepting address 15, error -71
>>> >>>> [  260.633662] usb 2-1: new high-speed USB device number 17 using xhci_hcd
>>> >>>> [  261.341340] usb 2-1: USB disconnect, device number 17
>>> >>>>
>>> >>>> I guess it's safe to assume at this point that this is a hardware problem?
>>> >>>>
>>> >>>> Thanks,
>>> >>>> Diego
>>> >>>
>>> >>> Hello,
>>> >>>
>>> >>> I've found something interesting and what it seems to be the cause of
>>> >>> my problem.
>>> >>>
>>> >>> As soon as I boot my system I can see this process being in the D-state:
>>> >>>
>>> >>> [root@myhost ~]# ps aux | grep " D"
>>> >>> root       269  0.0  0.0      0     0 ?        D    14:11   0:00 [rtsx_usb_ms_2]
>>> >>> root      1424  0.0  0.0  10788  2172 pts/2    S+   14:19   0:00 grep  D
>>> >>> [root@myhost ~]#
>>> >>>
>>> >>> I'm not exactly sure why that is, but if I do a 'rmmod rtsx_usb_ms'
>>> >>> the problem is gone. I already tried suspending/resuming ~40 times
>>> >>> after I disabled the module and the suspend/resume problem is gone.
>>>
>>> That's a good observation!
>>>
>>> It suspect the drivers/memstick/host/rtsx_usb_ms.c isn't behaving
>>> properly from PM point of view. Perhaps it tries to access its device
>>> while it from a runtime PM point view still is in a runtime suspended
>>> state. Exactly why I don't know yet.
>>>
>>> Moreover we have had issues with this driver before and its
>>> corresponding SD card driver in drivers/mmc/host/rtsx_usb_sdmmc.c. On
>>> top of that, both their corresponding devices shares the same usb mfd
>>> device as parent, which is managed by drivers/mfd/rtsx_usb.c.
>>>
>>> Unfortunate my knowledge about USB is still in the learning phase,
>>> however I know well about runtime PM ans system suspend, so perhaps I
>>> still might be able to help.
>>>
>>> Anyway, I have looped in Alan, let's see if he has some input to this.
>>
>> Is the rtsx_usb_ms device attached to an xHCI controller?
>
> I think so, I'm not sure.
>
> lsusb -t reveals rtsx_usb is under xhci_hcd as seen here:
>
> https://bugzilla.kernel.org/attachment.cgi?id=255301
>
> Also, I tried disabling USB 3.0 from the BIOS and I'm still able to
> see rtsx_usb_ms is being loaded after that and the [rtsx_usb_ms_2]
> also shows up as a D-state process still, but no hanging occurs when
> USB 3.0 (xhci_hcd) is disabled.
>
>>
>> How is the hang during resume related to the actions of the xhci-hcd
>> driver?  (You'll probably need to enable dynamic debugging for xhci-hcd
>> and use a network console to get the answer.)
>
> OK, I'll do this and get back with a trace.
>
>>
>> If this problem really is related to xhci-hcd, have you tried bringing
>> it to the attention of the xhci-hcd maintainer?
>
> No, not yet. I'm also not sure who the current maintainer for xhci_hcd is?
>
> modinfo says the author is Sarah Sharp but does she still maintains it?
>
>>
>> Are you using the most up-to-date version of the kernel?  xhci-hcd is
>> still getting fixes at a very high rate.
>
> Yes, I'm currently on 4.10.2-ARCH.
>
> I will keep an eye on xhci_hcd changes on the latest git and give them
> a try also.
>
>>
>> Alan Stern
>>
>>> >>>
>>> >>> Diego
>>> >>
>>> >> Adding Roger Tseng to the CC also.
>>> >>
>>> >> Diego
>>> >
>>> > According to this document:
>>> >
>>> > http://downloads.dell.com/manuals/all-products/esuprt_laptop/esuprt_inspiron_laptop/inspiron-15-5558-laptop_reference%20guide_en-us.pdf
>>> >
>>> > My computer only has a SD card slot and no MEMSTICK slot.
>>> >
>>> > lsusb says this though:
>>> >
>>> > Bus 001 Device 005: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129
>>> > Card Reader Controller
>>> >
>>> > Maybe the driver gets locked up looking for the MEMSTICK slot?
>>>
>>> Yes correct!
>>>
>>> >
>>> > Diego
>>>
>>> Kind regards
>>> Uffe
>>>
>>
>
> Thanks,
> Diego

lsusb -t with USB 3.0 disabled on BIOS:

https://bugzilla.kernel.org/attachment.cgi?id=255303

Diego