Re: `ucsi_acpi: probe of USBC000:00 failed with error -12` on Dell XPS 13 9370

[Heikki Krogerus]

Hi,

On Wed, May 16, 2018 at 04:13:31PM +0000, Mario.Limonciello@xxxxxxxx wrote:
> 
> 
> > -----Original Message-----
> > From: Heikki Krogerus [mailto:heikki.krogerus@xxxxxxxxxxxxxxx]
> > Sent: Wednesday, May 16, 2018 6:58 AM
> > To: Greg KH; Paul Menzel
> > Cc: linux-usb@xxxxxxxxxxxxxxx; linux-kernel@xxxxxxxxxxxxxxx; Limonciello, Mario
> > Subject: Re: `ucsi_acpi: probe of USBC000:00 failed with error -12` on Dell XPS 13
> > 9370
> > 
> > Hi,
> > 
> > On Wed, May 16, 2018 at 10:02:26AM +0200, Greg KH wrote:
> > > On Tue, May 15, 2018 at 06:47:37PM +0200, Paul Menzel wrote:
> > > > Dear Greg,
> > > >
> > > >
> > > > As always, thank you for the prompt response.
> > > >
> > > >
> > > > On 05/15/18 18:00, Greg KH wrote:
> > > > > On Tue, May 15, 2018 at 04:34:03PM +0200, Paul Menzel wrote:
> > > >
> > > > > > Linux 4.17-rc5 shows the error below on the Dell XPS 13 9370 with Debian
> > > > > > Sid/unstable.
> > > > > >
> > > > > > ```
> > > > > > [???]
> > > > > > [    0.440240] usb: port power management may be unreliable
> > > > > > [    0.441358] usbcore: registered new interface driver usb-storage
> > > > > > [    0.441367] usbcore: registered new interface driver usbserial_generic
> > > > > > [    0.441369] usbserial: USB Serial support registered for generic
> > > > > > [    0.441383] ioremap error for 0x3f799000-0x3f79a000, requested 0x2, got
> > > > > > 0x0
> > > > > > [    0.441518] ucsi_acpi: probe of USBC000:00 failed with error -12
> > > > > > [???]
> > > > > > ```
> > > > > >
> > > > > > 1.  Are the ioremap and ucsi_acpi error related or is a separate report
> > > > > > needed?
> > > > >
> > > > > The ioremap error is what causes ucsi_acpi to fail the probe call (-12
> > > > > is "out of memory".)
> > > > >
> > > > > > 2.  Do you know the reason for the ucsi_acpi error?
> > > > >
> > > > > the call to ioremap failed.
> > > > >
> > > > > Does this device really have a working typec connector?
> > > >
> > > > Just to avoid misunderstandings, no device was connected to the laptop
> > > > during my test.
> > > >
> > > > But, from other boots, the Dell docking station TB16 kind of works with it,
> > > > so I???d say the USB Type-C connector is working.
> > >
> > > Ok, good, this might just be the acpi tables not set up properly for
> > > this type of connection.  Odd that the tables show it should work,
> > > Heikki should know more about this.
> > 
> > The firmware probable has not implemented UCSI on this board. I think
> > Dell always supplies the ACPI device node for UCSI in their acpi
> > tables. The _STA method in that device node is then used to inform the
> > OS if the interface exists or not. The return value for _STA comes
> > probable from BIOS, so this is most likely a BIOS problem.
> 
> Heikki,
> 
> I confirmed with internal team that UCSI is implemented on XPS 9370
> and was confirmed to be working properly with Windows 10 RS2+.

Just to double check: "UCSI was confirmed working properly", so not
"the Type-C ports were confirmed working properly"?

> The reason that _STA is responding on this device node now but wasn't
> previously is it wasn't exposed in Linux until 4.16 when the Win 10 RS2
> OSI string started to respond.

OK.

> Intel should internally have some XPS 9370 you can remotely access if
> you would like to poke around ACPI tables some.

I will try get access to XPS 9370, but with the acpi tables, if
somebody could just send me acpidump, that would be enough:

        % acpidump -o xps9370_acpi.dump

> > Please note that UCSI will only supply status information to the
> > operating system, so the USB Type-C ports will function normally even
> > without it. The ports are handled in firmware on these platforms.
> > 
> > Paul, do you have the latest BIOS?
> > 
> > 
> > > > > Does normal USB devices work with it?
> > > >
> > > > Sorry for being ignorant, but could you please tell me what normal USB
> > > > devices are?
> > >
> > > If you plug a USB typeC device into this port, does it work?  A docking
> > > station is a little bit "different" in that it usually uses the PCIe
> > > connection, not the USB connectors.  Or at least that's how my Dell
> > > docking station works last time I tried it[1]
> 
> I think the best description here is "Non-Thunderbolt" USB type C device.
> Some examples:
> There are Dell docking stations with Thunderbolt (TB16) or without (WD15).
> 
> You can also pick up little dongles for ethernet or combo dongles for
> ethernet/VGA/HDMI/etc.
> 
> Anything non-Thunderbolt would satisfy what Greg was looking for.

Anything non-Thunderbolt and non-display.

With the display adapters you would be in DisplayPort alternate mode,
and you would again not be testing a normal USB device.

It never hurts to check that, but I think it's safe to assume that the
ports are functioning normally if the Thunderbolt dock was working.
Unless I'm mistaken, even the xHCI USB host controller behind the
USB Type-C (thunderbolt) ports is actually part of the thunderbolt
controller.


Br,

-- 
heikki