Re: USB devices on Dell TB16 dock stop working after resuming

[Mika Westerberg]

On Fri, Nov 22, 2019 at 12:05:13PM +0100, Paul Menzel wrote:
> Dear Mika,
> 
> 
> Thank you so much for looking into this issue.
> 
> 
> On 2019-11-22 11:50, Mika Westerberg wrote:
> > On Wed, Nov 20, 2019 at 12:50:53PM +0200, Mika Westerberg wrote:
> >> On Tue, Nov 19, 2019 at 05:55:43PM +0100, Paul Menzel wrote:
> 
> >>> On 2019-11-04 17:21, Mika Westerberg wrote:
> >>>> On Mon, Nov 04, 2019 at 05:11:10PM +0100, Paul Menzel wrote:
> >>>
> >>>>> On 2019-11-04 16:49, Mario.Limonciello@xxxxxxxx wrote:
> >>>>>
> >>>>>>> From: Mika Westerberg <mika.westerberg@xxxxxxxxxxxxxxx>
> >>>>>>> Sent: Monday, November 4, 2019 9:45 AM
> >>>>>
> >>>>>>> On Mon, Nov 04, 2019 at 04:44:40PM +0200, Mika Westerberg wrote:
> >>>>>>>> On Mon, Nov 04, 2019 at 04:25:03PM +0200, Mika Westerberg wrote:
> >>>>>
> >>>>>>>>> On Mon, Nov 04, 2019 at 02:13:13PM +0100, Paul Menzel wrote:
> >>>>>
> >>>>>>>>>> On the Dell XPS 13 9380 with Debian Sid/unstable with Linux 5.3.7
> >>>>>>>>>> suspending the system, and resuming with Dellâs Thunderbolt TB16
> >>>>>>>>>> dock connected, the USB input devices, keyboard and mouse,
> >>>>>>>>>> connected to the TB16 stop working. They work for a few seconds
> >>>>>>>>>> (mouse cursor can be moved), but then stop working. The laptop
> >>>>>>>>>> keyboard and touchpad still works fine. All firmware is up-to-date
> >>>>>>>>>> according to `fwupdmgr`.
> >>>>>>>>>
> >>>>>>>>> What are the exact steps to reproduce? Just "echo mem >
> >>>>>>>>> /sys/power/state" and then resume by pressing power button?
> >>>>>
> >>>>> GNOME Shell 3.34.1+git20191024-1 is used, and the user just closes the
> >>>>> display. So more than `echo mem > /sys/power/state` is done. What
> >>>>> distribution do you use?
> >>>>
> >>>> I have buildroot based "distro" so there is no UI running.
> >>>
> >>> Hmm, this is quite different from the ânormalâ use-case of the these devices.
> >>> That way you wonât hit the bugs of the normal users. ;-)
> >>
> >> Well, I can install some distro to that thing also :) I suppose Debian
> >> 10.2 does have this issue, no?
> >>
> >>>>>>>> I tried v5.4-rc6 on my 9380 with TB16 dock connected and did a couple of
> >>>>>>>> suspend/resume cycles (to s2idle) but I don't see any issues.
> >>>>>>>>
> >>>>>>>> I may have older/different firmware than you, though.
> >>>>>>>
> >>>>>>> Upgraded BIOS to 1.8.0 and TBT NVM to v44 but still can't reproduce this
> >>>>>>> on my system :/
> >>>>>
> >>>>> The user reported the issue with the previous firmwares 1.x and TBT NVM v40.
> >>>>> Updating to the recent version (I got the logs with) did not fix the issue.
> >>>>
> >>>> I also tried v40 (that was originally on that system) but I was not able
> >>>> to reproduce it.
> >>>>
> >>>> Do you know if the user changed any BIOS settings?
> >>>
> >>> We had to disable the Thunderbolt security settings as otherwise the USB
> >>> devices wouldnât work at cold boot either.
> >>
> >> That does not sound right at all. There is the preboot ACL that allows
> >> you to use TBT dock aready on boot. Bolt takes care of this.
> >>
> >> Are you talking about USB devices connected to the TB16 dock?
> >>
> >> Also are you connecting the TB16 dock to the Thunderbolt ports (left
> >> side of the system marked with small lightning logo) or to the normal
> >> Type-C ports (right side)?
> >>
> >>> So, I built Linux 5.4-rc8 (`make bindeb-pkg -j8`), but unfortunately the
> >>> error is still there. Sometimes, re-plugging the dock helped, and sometimes
> >>> it did not.
> >>>
> >>> Please find the logs attached. The strange thing is, the Linux kernel detects
> >>> the devices and I do not see any disconnect events. But, `lsusb` does not list
> >>> the keyboard and the mouse. Is that expected.
> >>
> >> I'm bit confused. Can you describe the exact steps what you do (so I can
> >> replicate them).
> > 
> > I managed to reproduce following scenario.
> > 
> > 1. Boot the system up to UI
> > 2. Connect TB16 dock (and see that it gets authorized by bolt)
> > 3. Connect keyboard and mouse to the TB16 dock
> > 4. Both mouse and keyboard are functional
> > 5. Enter s2idle by closing laptop lid
> > 6. Exit s2idle by opening the laptop lid
> > 7. After ~10 seconds or so the mouse or keyboard or both do not work
> >    anymore. They do not respond but they are still "present".
> > 
> > The above does not happen always but from time to time.
> > 
> > Is this the scenario you see as well?
> 
> Yes, it is. Though Iâd say itâs only five seconds or so.
> 
> > This is on Ubuntu 19.10 with the 5.3 stock kernel.
> 
> âstockâ in upstreamâs or Ubuntuâs?

It is Ubuntu's.

> > I can get them work again by unplugging them and plugging back (leaving
> > the TBT16 dock connected). Also if you run lspci when the problem
> > occurs it still shows the dock so PCIe link stays up.
> 
> Re-connecting the USB devices does not help here, but I still suspect itâs
> the same issue.

Yeah, sounds like so. Did you try to connect the device (mouse,
keyboard) to anoter USB port?

> Yesterday, I had my hand on a Dell XPS 13 7390 (10th Intel generation) and
> tried it with the shipped Ubuntu 18.04 LTS. There, the problem was not
> always reproducible, but it still happened. Sometimes, only one of the USB
> device (either keyboard or mouse) stopped working.

I suppose this is also with the TB16 dock connected, correct?