Re: Private driver support emails should be avoided.

From: Jes Sorensen
Date: Fri Aug 04 2006 - 10:44:11 EST

>>>>> "Jeff" == Jeff Garzik <jeff@xxxxxxxxxx> writes:

Jeff> Just a reminder to folks out there... Don't send private driver
Jeff> support emails.

Jeff> I receive a lot of email. A lot. Not as much as Linus or
Jeff> Andrew probably, but still sizable. And quite regularly, I will
Jeff> receive a private email asking for help on a SATA or net driver
Jeff> problem. The poster will include various details on their
Jeff> problem, and ask for help debugging the problem. While the
Jeff> email will indeed be skimmed -- looking at a mass of bug
Jeff> reports, one can better detect patterns -- the people seeking
Jeff> support privately will almost NEVER RECEIVE A RESPONSE.


Very sane - I get some of it too, though less so these days :)

What about writing this up and sticking it under
Documentation/Reporting-Bugs or something so there's an easy reference
to it?

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