Re: Private driver support emails should be avoided.

From: Erik Mouw
Date: Fri Aug 04 2006 - 11:39:39 EST

On Fri, Aug 04, 2006 at 10:46:03AM -0400, Jes Sorensen wrote:
> >>>>> "Jeff" == Jeff Garzik <jeff@xxxxxxxxxx> writes:
> Jeff> Just a reminder to folks out there... Don't send private driver
> Jeff> support emails.
> Jeff> I receive a lot of email. A lot. Not as much as Linus or
> Jeff> Andrew probably, but still sizable. And quite regularly, I will
> Jeff> receive a private email asking for help on a SATA or net driver
> Jeff> problem. The poster will include various details on their
> Jeff> problem, and ask for help debugging the problem. While the
> Jeff> email will indeed be skimmed -- looking at a mass of bug
> Jeff> reports, one can better detect patterns -- the people seeking
> Jeff> support privately will almost NEVER RECEIVE A RESPONSE.
> Very sane - I get some of it too, though less so these days :)
> What about writing this up and sticking it under
> Documentation/Reporting-Bugs or something so there's an easy reference
> to it?

The question came up on the linux-arm-kernel list as well. In

Daniel Jacobowitz came up with this URL which could be uses as a
starting point:


+-- Erik Mouw -- -- +31 70 370 12 90 --
| Lab address: Delftechpark 26, 2628 XH, Delft, The Netherlands
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