Re: Linux 2.6.21

From: Willy Tarreau
Date: Mon Apr 30 2007 - 01:47:51 EST

On Sun, Apr 29, 2007 at 07:37:25PM +0200, Andi Kleen wrote:
> > My personal experience with bugzilla is that it's very unfriendly to
> > reporters. IMHO it's suitable for tracking unresolved problems along with
> > debug patches, system information etc., but not for _reporting_ new ones.
> What did you find unfriendly?

It is too much complicated for new reporters.

I remember I sent a patch by mail for NTP to people at ISC, and they asked
me to pass through bugzilla because it was important for them to track it.
What initially was a 5 minutes email turned to a 30 minutes nightmare with
doubts at every click, and it was even difficult for me to attach the patch.

Later they replied to me by mail, which I consulted from another address, I
replied and was rejected because it was not the same address... I had to be
very very motivated to use such a crap.

Definitely the tool we need if we want to reduce the number of bug reports!

Just my experience as a bug reporter...


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